Interlign

Help

Help

Contact

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Pack downloads

Gloss-video export problems are much faster to fix when we know whether the issue happened during upload, build, download, or after the exported file was opened.

  • Say whether the failure happened before the build started, during processing, during the download, or after opening the exported file.
  • Include the pack job ID and whether you used a direct media URL or uploaded media.
  • If the downloaded HTML opens but media, transcript, or controls behave differently offline, mention the browser or file-opening path you used.

Common cases

Use Help for broken public flows, account issues, builds, billing, access, and OCR questions.

  • The public `/gloss` text glosser.
  • Broken flows in the demo, glosser, extension, or on-screen-text tools.
  • Include the username or email tied to the Interlign account.
  • Include the video URL, job ID, or upload filename whenever a specific build is involved.