Interlign

Help

Help

How to get help with accounts, access, billing, and broken public flows.

Get help

Tell us what you need or what broke. This page is for product help: access, account issues, billing questions, OCR / on-screen-text questions, and broken public flows.

Send one request and we will follow up directly.

If the form does not work, reload and try again. If you already have a direct Interlign contact, you can use that too.

What Help covers

This is the main public help page for product issues and account-related questions.

  • The public `/gloss` text glosser.
  • The browser extension for supported watch pages.
  • On-screen-text / OCR tools and overlay surfaces.
  • Account sign-in, billing questions, and launch updates.
  • Broken flows in the demo, glosser, extension, or on-screen-text tools.
  • Early study kit builds on `/packs` when that route is active.

Billing help

A few concrete details make billing issues much easier to fix.

  • Include the username or email tied to the Interlign account.
  • Say whether the issue is a deposit, missing funds, failed build charge, invoice question, or refund request.
  • If a charge looks wrong, include the date, amount, and any job ID tied to it.
  • If a build failed after funds were reserved, say that directly so we can check the reserved charge first.

How to reach us

Use the form on this page. If you already have a direct Interlign contact, that works too.

  • Include the video URL, job ID, or upload filename whenever a specific build is involved.
  • Say whether the problem happened during sign-in, glossing, study-kit building, review, or extension use.
  • Screenshots or short screen recordings help a lot for overlay bugs.

What to send in a bug report

A little context makes Help dramatically faster.

  • What you expected to happen and what happened instead.
  • The exact page, video URL, or pack job involved.
  • Browser name and version, plus whether it happened on interlign.app or on your own setup.
  • The hotkey, button, or action you used right before the issue.
  • Whether the issue reproduces after reloading the page or signing back in.

Account and privacy help

Use /support for account, access, or privacy requests. See Privacy and Terms for policy details.

  • If you need access removed, say which username or email you used.
  • If a video, transcript, or study-kit job should not stay cached, include the relevant URL, ID, or job ID in your request.
  • Policy details are on /privacy and /terms.