Billing

Balance and charges

Generated videos are paid from your Interlign balance.

• Paid builds reserve funds from your balance when they enter the queue.
• Applicable taxes may be added at checkout where required.
• Feature limits, pricing, and balance rules may change as the product evolves.

Deposits and refunds

Deposits are one-time payments that stay on your account until they are used or refunded under this policy.

• Unused balance funds remain on the account for future video builds unless they are refunded or otherwise adjusted under this policy, checkout terms, or applicable law.
• Duplicate charges and obvious billing mistakes should be corrected.
• If a queued video build fails after reserving funds, that held amount should be refunded back to your balance.
• Questions about a specific charge are much easier to resolve when you include the date, amount, and pack job ID.

Operator and contact

• Billing operator: Interlign
• Billing questions can use /support.